This policy covers NPC Conversion Advisor ("the app"), our app for Shopify stores. It explains what the app reads from your store, what it keeps, and when it deletes it. Our general Privacy Policy covers this website.
1. Who we are
NPCoding ("we", "us") builds and runs NPC Conversion Advisor. Questions about this policy go to support@npcoding.com.
2. What the app reads
Each time you open the app, it asks Shopify for:
- Totals from your store's reports for the last 30 days: sessions, sessions with an add to cart, sessions that reached checkout and sessions that completed it, split by device type and by referring channel; the number of orders and total sales.
- Your active products: title, store link, and each variant's price and whether it can be bought.
- Your shipping zones, countries and rates.
- Your store's currency, time zone and country.
These are totals and catalogue facts. The app does not ask for customer records or single orders. Shopify treats its reports query as access to protected customer data, so the app is registered for that access, but it only asks for the totals listed above.
3. What the app keeps
- Your store's myshopify.com address and the access token and refresh token Shopify issues to the app.
- A short history of the changes the app showed you: which change, the first day it was shown, and whether you marked it done or not for you.
The numbers it reads are used to build the page you are looking at and are not stored.
4. What the app does not touch
The app has read access only. It does not change products, prices, themes or settings. The storefront embeds (free shipping bar, sticky buy bar, delivery estimate, shipping note) stay off until you turn them on in the theme editor, and they talk only to your own store's cart. Billing for the app runs through Shopify; we never see your card details.
5. Why we keep it
Only to show you the changes worth making in your store and to remember what you did with them. We don't sell this data, use it for advertising, or share it with anyone to use for their own purposes.
6. Where it is kept
The app's database runs on Google Cloud in the United States (Iowa). Data is encrypted in transit and at rest, and only the app and NPCoding staff who maintain it can reach it. Google Cloud is our hosting provider; Shopify provides billing. We don't use other service providers for this app.
7. How long we keep it
When you uninstall the app, its access token and refresh token are deleted right away. Shopify asks us to erase the store's data 48 hours later, and we then delete the store's history of changes and any access record left.
8. Your choices and rights
You can ask us at any time what data we hold for your store, or ask us to delete it, by writing to support@npcoding.com from the store owner's email. Uninstalling the app deletes everything as described above.
Shopify can also send us requests about a customer's data. Because the app keeps no customer data, there is nothing to send or erase for those requests.
9. Changes
If we change what the app keeps or how long we keep it, we will update this page and the date at the top.